How to request a service

  • To request any of the ADHB Interpreting Services you must have an account or be registered, if you have not please register now;
  • If you are registered, you need to complete the online booking form;
  • You can ring us at 0800 559 555 for Telephone Interpreting Only;
  • ADHB Interpreter Service will confirm your booking according to your preferred notification method noted on your user profile or booking form;
  • You will be provided a Job number on your confirmation form and also on your online booking list.
NOTE:
  • You are required to complete the booking form accurately for the service to process, with language, date, time, duration, location of appointment etc. Incorrect information may result in a call out or cost to pay an interpreter incorrectly assigned;
  • See cancellation policy for more details.
BEFORE MAKING BOOKING, YOU NEED TO
  • ascertain the spoken, written or sign language requirement;
  • ascertain the client's gender preference;
  • ascertain which type of interpreting service is suitable for the situation.
ADDITIONAL NOTES FOR (TINT) TELEPHONE INTERPRETING SERVICE
  • If your client is not with you, the client can be connected to the conference call;
  • If your client is with you, a speakerphone is recommended for the telephone interpreting. A second phone in the area is also effective.